In the conduct of everyday management activities, there is a need for self-discipline in establishing and maintaining relationships with prospects, clients, owners and tenants. Property One prides itself on teaching the “10 Mandates of Property Management” until it becomes a habit. To do so helps insure success as a professional.
- GREET PEOPLE PROMPTLY – Even one minute is a long time when you are waiting.
- SMILE – A smile is a trademark of a friendly person. We all like to deal with pleasant people.
- LOOK THE PART – People judge other people by their appearance.
- SELL OUR COMPANY – When you talk well of your company, you also talk well of yourself.
- SHOW ENTHUSIASM – It’s contagious. It you are enthusiastic about your service and your job, others will be too.
- BE A GOOD LISTENER – Most people would rather talk than listen.
- SAY “THANK YOU” – Make its use a habit. It never gets old.
- KNOW WHAT YOU ARE TALKING ABOUT – People depend upon you for advice. If you guess, you may guess wrong.
- KEEP PROMISES – Confidence is the foundation on which business and friendship are built.
- BE PROMPT – Take care of requests immediately. When you say you will accomplish something by a given date, have it done or call to explain the delay and reschedule.
